Ben Green

Need some help?

Subscriptions

I want to cancel my subscription. What should I do?

We offer a 14-day money back guarantee from the day you subscribe to any of our paid-for subscription levels. To cancel and be refunded, you’ll need to email support@photocrowd.com to notify us within the first 14 days of your subscription.

After 14 days you are no longer eligible for refund, but you can still go to your account settings to cancel your subscription, which will run until the end of your billing period before returning to the free ‘Crowd’ level.

I want to change my subscription to another level. How does this work?

If you’re changing subscription, the fees are pro-rated to the new level at the point you upgrade.

What do the symbols on my profile mean?

The number of stars on your profile's picture indicates the level of subscription you have, from one to three.

If you have a crown on your profile, that means you're one of our Top 1000 photographers and the number next to it indicates your rank. More information about that can be found here.

Entering Photocrowd contests

Is it free to enter contests on Photocrowd?

Yes it is. Everyone who signs up to Photocrowd has at least one free entry to every photo contest (these include Premium Contests and Community Contests but does not include Premium Awards). Free Crowd users have a daily limit on entries and are only able to enter 3 contests a day. Subscribers do not have a daily limit. Take a look at our Upgrade page for more information.

How many free images can I enter into a contest?

The number of free entries depends on the subscription plan you are on. All free Crowd users get 1 free entry to every contest (free entries are limited to 3 contests a day) rising to 5 free entries for Master subscribers. Subscribers have no daily limit and can enter as many contests as they like each day. You can find out more about our plans on the Upgrade page.

What is the maximum number of entries I can make to a contest?

The maximum number of entries you can make into each photo contests is 6. However to enter the maximum of 6 entries per contest you will need to pay a small per-image fee. Extra entry prices are £1 per image for Community Contests and £2 for Premium Contests. This boosts your chances of doing well, but doesn’t require you to commit to a subscription. If you are a subscriber you can also buy additional entries to top up your free entries (up to a maximum of 6 photos per contest).

Does all this apply to Premium Awards as well?

No, Premium Awards that we host on Photocrowd have their own rules and prices which can also differ from each other. Please check out each individual Awards for their rules and pricing.

How do I confirm that my photo has been successfully submitted to a contest?

If you have successfully entered a photo to a contest, you will see a thumbnail of the photo under ‘My entries’ on the challenge page. You can also check your entries on the ‘Currently entered’ tab on the ‘My Contest’ page.

How do I withdraw a photo from a contest?

You can withdraw a photo from a contest on the contest page by clicking the 'cog’ icon on the thumbnail of the entry you wish to withdraw. You can also do this on the ‘My Contests’ page.

You can withdraw an image from a contest and upload a new one in its place as long as submissions are still open. If rating has started, however, you won’t be able to replace your entry.

I deleted my submitted photo from a contest. Can I enter another one in its place?

As long as rating hasn’t started, yes!

Can I enter the same image into multiple contest?

Yes you can.

Can I upload an image with my watermark on it?

You can. But do bear in mind that watermarked images tend to be less popular with Photocrowd voters, so it is likely to affect your chances of doing well in the crowd vote.

How do I view my results?

You can see how you got on in any contests you’ve entered that have now finished by visiting your ‘Past Contests’ page, under ‘My Contests’.

Rating photos

How does photo rating work?

Each contest has a submissions period, during which time Photocrowd members can enter photos. Every photo submitted will be available for the crowd to rate once the submissions period has ended and the rating period has begun. Ratings are on a three-star scale - the more stars, the better.

You can see all the images uploaded to a contest before rating begins, but will need to rate them to see how they’re ranked once the rating period begins.

To opt out of rating, simply go back to the main contest page and click on the link beneath the 'Rate photos' button that says 'opt out of rating'.

Why should I rate photos?

Photo ratings are the lifeblood of Photocrowd’s contests and are one of the things that make them special. They ensure that everyone submitting a photo gets unbiased, honest feedback, and that the really great photography rises to the top. It means that when you shoot that amazing photo it’ll get the recognition it deserves. Woo!

We think rating photos is fun, interesting and a great way to hone your critical faculties. Thinking about what you like or dislike in a photo, and why, is a really useful way to improve as a photographer. And when a big community of photographers like Photocrowd’s practises this with each other’s work it makes for a beautiful feedback loop that helps us all to get better within an honest but supportive environment.

It makes Photocrowd the best place for you to accurately measure yourself against some of the best photographers in the world.

How do you see the current positions of entries when rating has started, they're all blank?

To see all the photos that have been submitted to a contest and their ranking after the rating period has begun, you must first rate a minimum number of photos, chosen for you at random.

Once you’ve rated the minimum number you can either carry on rating, or opt out of rating any more photos in that contest.

If you choose to carry on rating then you can still opt out at any time later and be shown all the photos including their ranking. But... once you’ve opted out you won’t be able to rate any more photos in that contest.

Is there a way to see how my photo is doing during rating?

You will need to rate the minimum number of photos to see the rating information on your photo which includes your current position.

This is to encourage as many photographers as possible to see and rate each other's work.

Your final position will be visible when the results are announced.

How is a photo’s ranking worked out?

A photo’s ranking is calculated based on the proportion of 1, 2 and 3-star ratings that it has achieved.

However, it’s not quite as simple as averaging the number of stars – we’ve built a few tweaks into the scoring algorithm. There are slight variations in users' voting weight based on their voting behaviour, for instance, which will impact results. These tweaks are based on what we’ve learned about patterns of rating over the last few years, and they help ensure that the rankings are as unbiased as possible and the results are a fair representation of the crowd's opinion.

Is the rating system fair?

We’ve worked hard since we launched Photocrowd to make the challenge photo ratings as fair and accurate as possible.

Photo rating is anonymous, so you can’t see whose photo you are rating, what rank that photo currently is, or any comments that have been made about it.

We’ve got lots of behind the scenes systems in place too, including making sure that people don’t have multiple Photocrowd accounts, recognizing and correcting for users whose photo rating is not sincere, and identifying photos that are being rated upwards by a member’s friends.

We’re constantly improving but we’re pretty confident now that the list of winning photos for each challenge represents what the crowd really thinks of the entries. Whether you agree with their choice is a different thing!

What is the difference between a star rating and a love?

Photos in live contests are rated on a 3-star scale – the better it is, the more stars you give it. But if you also totally love a photo then wherever you find it on Photocrowd you can love it by simply clicking the heart symbol. Loving a photo does not have any impact on how well a photo performs in a contest though - that's purely determined by the 3-star ratings.

Photos that you’ve loved using the heart symbol will be saved in your ‘Loved Photos’ folder within your profile.

What does ‘Photo not on brief’ mean?

When rating you might see a photo that doesn’t fit the contest theme, even though it might be a great photo. In that case you can choose ‘Photo not on brief’ and you’ll be taken to the next photo for rating. This can be quite subjective, so one or two people clicking ‘Photo not on brief’ won’t affect a photo’s score. But if it happens consistently it will have an effect on that photo’s score and it will be less likely to do well in that contest.

Why can’t I register more than two accounts on my IP address?

This one’s easy – we had the odd soul who’d register 20 accounts and try to rate their own photo into a high ranking position. Crazy but true!

Are there keyboard shortcuts for rating photos?

It’s as easy as 1, 2, 3! When you are rating a photo, you can simply press the ‘1’, ‘2’ or ‘3’ keys to allocate a 1, 2 or 3 star rating.

The Weekly Leaderboard

What is it?

The Weekly Leaderboard is a way of seeing where you rank among the most successful photographers on Photocrowd, and is updated each Monday morning (UTC). It’s a great way to help you focus your photography and see how you’re progressing each week.

How do I get a rank?

Rankings are calculated by scoring your 24 most successful results in contests during the past 12 weeks. To get a rank you must have had at least 3 results in this period.

Do all the photos I enter into a contest count towards my rank?

Yes, if you have entered more than one photo into a contest then each one will count towards your ranking.

One of my photos has done well a few times recently. Do all the results count?

I’m afraid not. If one of your photos has been entered into multiple contests during the 12 week period then only the best result will be counted for that photo. We want to encourage as much new and fresh work as possible.

How are ranking points calculated?

The maximum points available in a contest depends on the size and type of the contest. You will get more points for doing well in Premium Awards than you would for doing well in our normal photo contests (which include Premium Contests and Community Contests). For example, the winner of a small contest with only 100 entries receives less points than the winner of a Premium Awards contest with thousands of photos entered.

Points are calculated based on the percentile of the results the photo finished in the Crowd vote and also if you've been awarded by a judge. The Crowd top 10 photos get the most points, then top 10% photos, top 25% photos, top 50% photos etc. Within each section, the better a photo does the more points it receives. Judge top 10s are awarded as for crowd top 10s, and expert commended is awarded similarly to a photo which finished in the top 10%. Where both crowd and judge points have been awarded, the two values are added together to give the final points for that photo. You can see the total points for each of your photos currently contributing to your ranking on the Weekly Leaderboard.

Good luck and enter some contests.

Our experts

Why has your so-called ‘expert’ judge chosen such terrible images [and not mine]?

One of our favourite questions here at Photocrowd!

Well we stick by the description of our judges as experts. They’re some of the finest photographers and imaging professionals around. What’s not guaranteed is that you’ll agree with their choices and reviews, but then we think that’s where the fun lies.

The expert is there to provide an experienced but subjective alternative to the opinions of the crowd. Their reviews then give us an idea of why they chose certain images, and how they think other images might be improved.

So if you won the crowd vote then the expert ignored you, don’t be put off by that. It’s one person’s opinion, and your style just may not be suited to their tastes. But overall we think that having the experts involved makes the Photocrowd experience a lot richer.

Image formats, upload and display

What image formats does Photocrowd accept?

Images uploaded to Photocrowd must be JPEG files, meaning their filename will end in .jpeg or .jpg. If your image is not in JPEG format, you’ll need to open it in your imaging software and save or export it as a JPEG file.

What size image should I upload?

We encourage you to upload the full-size JPEG file for each image. This allows the image to be displayed as large as possible on all monitors and devices.

Images can be up to 25mb in size, and 10,000 pixels on the longest side, which will be enough for most files. The minimum image size accepted on Photocrowd is 1080 pixels on the image's shortest side.

Why does my image change colour after upload?

All images uploaded to Photocrowd are recommended to have a colour profile attached to them. Specifically this should be the sRGB colour profile, which gives the best chance of the image looking the same colour on Photocrowd as it does when you look at it on your monitor or device.

Do I retain copyright in my images?

Absolutely! Copyright in your images always remains with you. Photocrowd’s founders are professional photographers who make a living from owning the copyright in their own images, and respecting the image creator is one of Photocrowd’s founding principles. Here are our terms and conditions – copyright is covered in Section 5. If you have any comments to make about our terms and conditions then we'd welcome them.

Will Photocrowd sell or make money out of my images?

Photocrowd would never sell your images or make money directly from them without first asking your permission, and getting your agreement regarding the price, and what you would receive for the sale.

How are my images protected on Photocrowd?

By placing your images on a public website like Photocrowd you can gain a lot of exposure, but you do also lose some control over your images. We want to make sure that wherever your image travels to, you get credited as the creator and benefit as much as possible from it.

All of your images on Photocrowd will have your name embedded in the metadata as the copyright owner (not something all photo-sharing sites do) and if an image is shared from the site it will always be accompanied by additional text including your name as the copyright holder.

Your account and profile

How do I delete a photo from my account?

Click on your profile image in the navigation at the top of the page. Then select 'Manage photos'. Find the image you want to delete and click on the settings (cog) icon in the top right corner of the image, you'll see the option to delete the photo. You’ll then be prompted to click the red ‘delete’ button, which will permanently delete the image.

How do I add or remove a photo from the front page of my profile?

To edit the images that appear on the first page that appears on your profile, select 'Manage photos'. Use the favourite icon to select which photos you wish to appear on the front page of your profile.

How do I change/reset my password?

If you’re already logged in you can change your password by going to your profile, clicking on ‘Edit profile’, and selecting the 'Account' tab. You’ll be prompted to enter your current password and your new password. Click ‘Save changes’ to save the changes.

If you’re logged out and can’t remember your password, click the ‘Problems signing in?’ link below the sign in button — you can then enter your email address and will receive an email with a link to reset your password.

How do I change the email address associated with my account?

You can change your email address by going to your profile, clicking on ‘Edit profile’, and selecting the 'Account' tab. Once you've changed the email address, you'll need to click 'Save changes'.

How do I delete my account?

We’ll be sad to see you go, but you can close your account by logging in, going to your profile, clicking ‘Edit profile’, and selecting 'Account'. You should see a red button that says ‘Delete your account’. Clicking on this will delete your account and your images.

More Photocrowd information

I love Photocrowd. Can I come and work with you?

Quite possibly. We particularly like people who can build websites, and who can come and work in our lovely office in Oxford, but whatever your skills or hometown, get in touch and tell us what you do.

We want to run a photo contest. Can we do it on Photocrowd?

Quite probably yes! It's an excellent way to get your brand in front of a global audience of photographers, and gives our members another challenge to enter and prizes to be won. Drop an email to rich@photocrowd.com and have a chat about it.

No answer?

If you don’t find an answer to your question here, drop us an email and we’ll get back to you as soon as we can.

support@photocrowd.com